Firstly, we want to thank everyone for the continued support through this COVID-19 pandemic. While ColorClusterz continues to be running, COVID-19 has affected our shipping department.
Previously, we shipped worldwide and most orders took 10-14 business days to arrive. This is because we only shipped through local mail as any alternative shipping would cost anywhere from $20-50 for some locations due to being based out of Canada.
For customers in Canada & USA, orders may be delayed roughly 1-2 weeks.
For international customers, while some countries are only being delayed 1-2 weeks other countries can take 1-3 months to arrive due to the COVID-19 situation. Please understand this before placing your order as no refunds will be given.
We are very sorry for this inconvenience and hope you all understand as this is out of our control.
Thank you for the support and we at ColorClusterz hope you are all staying safe during these times.
Update October 8th
We have just added more shipping options for you to choose from.
Standard Shipping - Local mail, No tracking (EST 10 - 30 Business days)
Small Packet Air - Faster, No tracking
Tracked Packet International - Fastest, Tracking
With these shipping options added it will allow you to choose tracked shipping at checkout to ensure the fastest and more secure way to ship your product. Keep in mind shipping delays are still in place due to COVID-19 so shipping times will vary. Please understand this before placing your order as no refunds will be given.
Update November 25th
With holidays quickly approaching, Canada Post has informed us that there will be shipping delays across the board, combing this with COVID-19 and delayed flights the shipping industry will have a big job ahead of them.
For USA orders: Please order with the tracked shipping method as this will be the fastest and most secure way to get your package to you.
For International orders: Please order with either small packet (non tracked) or small packet tracked for the most secure way to get your package to you.
If you want to save on costs, choose standard shipping. Keep in mind this is not tracked and sent through local letter mail which may take longer during the holidays.
Thank you all for understanding!